Loading... Please wait...

FAQ

FAQ

<div id="helpCenter">
    <p class="pageTitle">Help Center</p>
    <div class="subtitle">Shipping fees are calculated when you add an item to your shopping cart.</div>

    <div class="infoBox">
        <h2>Where is my order?</h2>
        <p>To view the details and status of your order
        1. Click on "My Account." Enter username and password to log in.
        2. Click on "My Orders" to view the status of your order.</p>
    </div>

    <div class="infoBox">
        <h2>What paper stock do you print on?</h2>
        <p>Our Business Cards, Postcards, Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). We also offer 14- point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.</p>
    </div>

    <div class="infoBox">
        <h2>What kind of press do you use?</h2>
        <p>We use Heidelberg sheet-fed press with an aqueous coater.</p>
    </div>

    <div class="infoBox">
        <h2>What kind of inks do you use?</h2>
        <p> All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black).
        Color density less than 15% may not print.</p>
    </div>

    <div class="infoBox">
        <h2>What line screen do you print with?</h2>
        <p>We print with a 200 line screen (Lines Per Inch).</p>
    </div>

    <div class="infoBox">
        <h2>Can I request spot color?</h2>
        <p>No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.</p>
    </div>

    <div class="infoBox">
        <h2>Can I write or print on UV coating?</h2>
        <p>No.</p>
    </div>

    <div class="infoBox">
        <h2>What kinds of varnish (coating) do you use?</h2>
        <p>Depending on what product you are ordering, it will either have aqueous coating or UV coating.</p>
    </div>

    <div class="infoBox">
        <h2>Can I place an order for a custom size card if I order online?</h2>
        <p>Currently we are unable to accept custom size orders through the online ordering system.</p>
    </div>

    <div class="infoBox">
        <h2>When preparing press-ready digital files, what size should I build my file to?</h2>
        <p>Please build your press-ready digital files to bleed size by adding 0 .1" dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).</p>
    </div>

    <div class="infoBox">
        <h2>What is the required bleed?</h2>
        <p>Our bleeds vary depending on the product. Please refer to our <a href="http://laceyartservice.interfirm.com/g/showStaticPage.do?page=broker/download_templates.html">Download Templates</a> page or our <a href="http://laceyartservice.interfirm.com/g/showStaticPage.do?page=broker/preparing_files.html">Preparing Files</a> page for more information on the specific bleed for your product. Keep in mind that any files that do not have the proper bleed may delay the order, and add costs.</p>
    </div>

    <div class="infoBox">
        <h2>What if my cards don't bleed?</h2>
        <p>We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim the bleed off of each side, which will result in the desired trim size.</p>
    </div>

    <div class="infoBox">
        <h2>How do I prepare files for trim?</h2>
        <p>Simply add the appropriate bleed to each dimension of your digital layout. Please add all the crop marks, and make sure all critical elements (text, images, logos, etc.) are at least 0.125" inside the side of the Safe Zone. Anything left close to the side may be cut off during trimming. Allow 1/16" cutting space around the Trimming Zone. Please refer to our <a href="http://laceyartservice.interfirm.com/g/showStaticPage.do?page=broker/download_templates.html">Download Templates</a> page or our <a href="http://laceyartservice.interfirm.com/g/showStaticPage.do?page=broker/preparing_files.html">Preparing Files</a> page for more information on bleeds and crop marks.</p>
    </div>

    <div class="infoBox">
        <h2>Do you have any downloadable templates?</h2>
        <p>Yes, click on the link to <a href="http://laceyartservice.interfirm.com/g/showStaticPage.do?page=broker/download_templates.html">Download Templates</a>.</p>
    </div>

    <div class="infoBox">
        <h2>What is OnLine e-Card Builder?</h2>
        <p>Online e-card builder is an ordering process offering FREE professional-quality Business card designs. Just choose your design, layout and typestyle, and enter your message. You can edit, review, and make design changes all in real time. PERSONALIZE YOUR BUSINESS CARDS FAST, EASY, NOW!</p>
    </div>

    <div class="infoBox">
        <h2>Do you have any clip-art that I can use for my card?</h2>
        <p> Yes. Our clip-art gallery contains thousands of images.</p>
    </div>

    <div class="infoBox">
        <h2>Can I use an online e-card builder, but upload my own background image ?</h2>
        <p>Yes. Just upload your digital image 2.1"x3.6", 350 dpi resolution (735 pixels x1260 pixels) and click on Edit Card.</p>
    </div>

    <div class="infoBox">
        <h2>Can I use an Online e-card builder's design background and upload my own logo or photo?</h2>
        <p>Yes.</p>
    </div>

    <div class="infoBox">
        <h2>Can I use online e-card builder Gallery Images in my own print materials or website?</h2>
        <p>We are unable to supply you with high resolution images. Also, all of the backgrounds we offer online have a copyright and cannot be downloaded or used in any other form other than through our website. It is illegal.</p>
    </div>

    <div class="infoBox">
        <h2>Can I cancel or change my order?</h2>
        <p>We will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.</p>
    </div>

    <div class="infoBox">
        <h2>What if I am not satisfied with my order?</h2>
        <p>We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.</p>
    </div>

    <div class="infoBox">
        <h2>What is your return policy?</h2>
        <p>Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit.
        Customer must notify within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received.
        All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.</p>
    </div>
</div>

 

newsletter

Copyright 2017 Los Angeles SIGNS. All Rights Reserved.
 Sitemap | BigCommerce Premium Themes by PSDCenter